TERMS AND CONDITIONS OF USE

1. Introduction

Welcome to Skinplan.health ("Skinplan", "we", "us", or "our").

Skinplan.health is a professionally designed digital platform created by medical professionals who understand the real needs of patients. The Platform provides tools to help users plan, save, and pay for skin and wellness treatments in an affordable and structured way, without the need for loans or large upfront payments.

By accessing or using Skinplan.health (the "Platform"), you agree to be bound by these Terms and Conditions of Use ("Terms"). If you do not agree, you must not use the Platform.

These Terms apply to:

• Customers / Consumers ("Customers"), and
• Healthcare, Medical, and Aesthetic Professionals ("Professionals").

2. Definitions

• Platform: The Skinplan.health website, applications, software, tools, and services.
• Customer: An individual using the Platform for personal skin or wellness planning.
• Professional: A qualified healthcare, medical, or aesthetic professional using the Platform in a professional capacity.
• Content: All information, tools, text, images, plans, and materials provided via the Platform.

3. Purpose of the Platform & Medical Disclaimer

• Skinplan.health is not a medical provider and does not offer medical diagnosis, treatment, or prescriptions.
• All Content is provided for informational and planning purposes only.
• Any skin or wellness plans generated are non-diagnostic and do not replace professional medical advice.
• Customers must consult a qualified healthcare professional before undergoing any treatment.
• Use of the Platform does not create a doctor–patient relationship between Skinplan.health and any user.

4. Eligibility

4.1 Customers

You must be at least 18 years old to use the Platform, unless otherwise permitted by law with appropriate consent.

4.2 Professionals

By registering as a Professional, you confirm that:

• You hold valid and current professional qualifications
• You are legally permitted to practise in your jurisdiction
• You comply with all applicable professional, ethical, and regulatory requirements

Skinplan.health reserves the right to verify, suspend, or remove Professional accounts.

5. Financial Planning & Payments

Skinplan.health provides a structured, affordable way to plan and pay for skin and wellness treatments over time. The Platform does not provide credit, loans, or financial advice.

Payments

• Payments are processed via third-party payment providers, including GoCardless
• Payments may be collected by Direct Debit or other approved methods
• Skinplan.health does not store full bank or payment card details
• All payment arrangements are subject to the terms of the relevant payment provider.

6. User Responsibilities

All users agree to:

• Provide accurate and truthful information
• Use the Platform lawfully and respectfully
• Not misuse or attempt to exploit the Platform or Content
• Keep account details secure

You remain fully responsible for decisions made using information obtained from the Platform.

7. Professional Responsibilities

Professionals acknowledge that:

• They retain full responsibility for clinical judgment, advice, and treatments
• The Platform is a support and planning tool only
• Skinplan.health does not supervise or control professional services
• Professionals must comply with all applicable laws, regulations, and safeguarding obligations.

8. Customer Acknowledgements

Customers acknowledge that:

• Treatment outcomes vary and cannot be guaranteed
• Skin and wellness treatments carry inherent risks
• Financial planning via the Platform does not guarantee treatment availability or results
• Skinplan.health is not responsible for treatment outcomes.

9. Data Protection & Security

Skinplan.health takes data protection seriously.

• Personal information is processed in accordance with applicable data protection laws, including UK GDPR / EU GDPR
• Appropriate technical and organisational measures are implemented to protect user data
• Security measures may include encryption and two-factor authentication where available
• While reasonable steps are taken to protect information, no online system can be guaranteed to be completely secure.

For full details, please see our Privacy Policy or Your Data, Explained.

10. Intellectual Property

All Content, branding, software, and materials on the Platform are owned by or licensed to Skinplan.health.

Users may not copy, reproduce, distribute, or commercially exploit any part of the Platform without written permission.

11. User-Generated Content

By submitting content to the Platform, you grant Skinplan.health a non-exclusive, royalty-free licence to use it for Platform operation and improvement.

You confirm that submitted content is lawful and does not infringe third-party rights.

12. Platform Availability

Skinplan.health aims to provide reliable access but does not guarantee uninterrupted or error-free service.

We may update, modify, suspend, or discontinue parts of the Platform at any time.

13. Limitation of Liability

To the fullest extent permitted by law:

• Skinplan.health shall not be liable for indirect or consequential losses
• We are not responsible for medical decisions, treatments, or outcomes
• Use of the Platform is at your own risk
• Nothing in these Terms limits liability where legally prohibited.

14. Indemnity

You agree to indemnify and hold Skinplan.health harmless from claims or losses arising from:

• Your misuse of the Platform
• Breach of these Terms
• Professional services provided or received

15. Termination

We may suspend or terminate access if these Terms are breached or where required by law.

Termination does not affect accrued rights or obligations.

16. Changes to These Terms

We may update these Terms from time to time. Continued use of the Platform constitutes acceptance of updated Terms.

17. Governing Law & Jurisdiction

These Terms are governed by the laws of United Kingdom.

Courts of United Kingdom shall have exclusive jurisdiction.

18. Contact Information

📧 [email protected]
🌐 www.skinplan.health